JD.com, Inc.: How Are They Strengthening the Platform Ecosystem & Continuing Their Market Dominance?

JD.com, a China-based multinational technology conglomerate, has announced its first-quarter results for 2024 in an earnings call and reported robust profit and revenue growth, along with an encouragingly high Net Promoter Score (NPS). The revenue growth was accelerated by strong execution amidst evolving industry dynamics, improved user experience, price competitiveness, and platform ecosystems. Importantly, the general merchandise and supermarket category recorded a notable jump in terms of gross merchandise value (GMV) and revenue growth. The growth momentum of the supermarket category for the rest of the year augments the firm’s outlook on the longer term as it views it as a key growth driver due to its massive total addressable market (TAM).