Description

Freshworks, Inc.: Expansion in AI Utilization & Offerings Along With Evolution of Global Partner Program Driving Our Optimism!

Freshworks Inc. delivered a robust performance in its first quarter of 2025, marked by strong financial metrics that exceeded expectations. The company’s revenue rose by 19% year-over-year to $196.3 million, underpinned by both its Employee Experience (EX) and Customer Experience (CX) businesses. The EX business was particularly notable, with Annual Recurring Revenue (ARR) surpassing $420 million, reflecting growth of 33% year-over-year. This was attributed to successful upmarket strategies, adoption by mid-market and enterprise businesses, and industry-specific expansions. Meanwhile, the CX segment grew to $370 million in ARR. Within this segment, Freshworks demonstrated consistent strength against traditional competitors due to its cost-effective and uncomplicated solutions enhanced by AI capabilities.

Our Report Structure:

⦁ Company Overview
⦁ Investment Thesis
⦁ Key Drivers
⦁ Historical Quarterly Statement Analysis – Income Statement & Cash Flows
⦁ Historical Quarterly Balance Sheet Analysis
⦁ Historical Annual Financial Statement Analysis
⦁ Analysis Of Key Financial Ratios
⦁ Financial Forecasts For 3 Years
⦁ Forecasting The Capital Structure & Net Debt
⦁ Discounted Cash Flow Valuation
⦁ Trading Multiples
⦁ Key Risks
⦁ Disclosures

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