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Charter Communications Is Testing “Broadband Nearly Free” Bundles—Is This the Smartest Retention Weapon Yet?

Charter Communications closed its third quarter by focusing on mixed operational and economic indicators. The company remains the fastest-growing mobile provider, adding half a million Spectrum Mobile lines and growing total connections significantly over the past year. The mobile business continues to demonstrate a positive trajectory with a growing customer base and increased revenue from mobile lines. In the video segment, customer losses improved relative to the previous year, attributed partly to product enhancements. However, the company faced challenges in its Internet segment, where growth stagnated due to high competition and low customer movement rates. Revenue declined by approximately 1% year-over-year, largely impacted by competitive pressures and unfavorable political advertising comparisons. On an adjusted basis, EBITDA was essentially flat, excluding the advertising impact. The challenging economic environment, marked by low household formation rates and move rates, has compelled Charter Communications to sharpen its focus on marketing and operational excellence.