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Sprinklr’s Four $1 Million-Plus Deals Signal A Pivotal Enterprise Shift!

Sprinklr reported second quarter fiscal year 2027 revenue of $213.7 million, reflecting a modest 1% year-over-year increase, driven by a 3% growth in subscription revenue to $194.8 million. Non-GAAP operating income reached $31.3 million, yielding a 15% operating margin. The company’s revenue performance showed improvement across key markets, supported by a 50% year-over-year growth in net annual recurring revenue (NAR) and solid enterprise momentum, including four deals exceeding $1 million in annual recurring revenue. Renewal rates improved, and completed sales transactions increased 30% year-over-year, signaling stronger execution and market demand for Sprinklr’s AI-native unified customer experience platform. Despite positive subscription growth, Sprinklr acknowledged underperformance and execution challenges within its professional services and support segment, with service revenue falling to $18.9 million and services gross margin deeply negative at 22%. The company attributed this weakness to partner cost overruns and elevated baseline costs from recent large implementation projects.