The Boeing Co: Improved Performance of Boeing Global Services (BGS) Saving The Day?

Boeing’s latest earnings call revealed both promising prospects and notable challenges for the company. David Calhoun, Boeing’s President and Chief Executive Officer, acknowledged the grounding of the 737 MAX 9 due to a recent accident and assured stakeholders of ongoing actions to strengthen quality and regain customer confidence. On the positive side, the Federal Aviation Administration (FAA) has approved the detailed inspection protocol for the 737-9, which is being returned to service. Furthermore, Boeing has instituted additional quality controls and inspections, opened its factories for additional oversight, and appointed a quality adviser to review the airplane’s quality management systems. Recognizing the setback, Calhoun reiterated Boeing’s commitment to quality and safety and its dedication to liaising transparently with the FAA for improvement.