Vodafone Group: Are Its Efforts Towards Optimizing Working Capital Paying Off?

Vodafone Group’s earnings highlighted the company’s continued efforts in focusing on customers, simplifying its business, and promoting growth. This included an operational review that resulted in a shift towards a commercial model with defined management service agreements and an agreement with Accenture to expedite the company’s transformation. Vodafone has notably seen substantial improvement in its Net Promoter Score (NPS), demonstrating increased customer satisfaction relative to competitors in nearly all markets. These improvements in customer experience have been driven by a significant refocus on this area, suggesting that the company’s strategy is beginning to yield positive results.